Top questions:

 

Q: Is my purchase secure with petsupplies.co.za?

A: Your payment is 100% secure. We offer 2 payment options. EFT and PAYPAL. Please note, your order will be processed once the money is available in our account.

 

Q: What is the fastest delivery method?

A: Most of our orders are shipped overnight with a courier. If we dont have stock at our premisis, your order can take 5-7 business days to reach you.

 

Q: Can I change the quantity I have ordered?

A: Yes, to change the quantity please click on the item in your shopping cart.

 

Return Policy

 

  • Returns must be in the original packaging and in the same condition as received.
  • Returns will be refunded excluding shipping costs
  • Please get in touch with us to discuss the cheapest shipping option.
  • Damaged goods will not receive a refund in full.
  • Please allow 7-14 business days for returned goods to be inspected and refunded.
  • Please note, shipping cost to return is parcel is for the customer's account. Please supply us with the tracking number once goods has been shipped back to us.
  • Returns must be shipped back to us withing 7 business days after receipt of your order.

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