Top questions:

Q: Is my purchase secure with petsupplies.co.za?

A: Your payment is 100% secure. We offer 2 payment options. EFT and PAYPAL. Please note, your order will be processed once the money is available in our account.

Q: What is the fastest delivery method?

A: Most of our orders are shipped overnight with a courier. If we dont have stock at our premisis, your order can take 5-7 business days to reach you.

Q: Can I change the quantity I have ordered?

A: Yes, to change the quantity please click on the item in your shopping cart.

Return Policy

• Returns must be in the original packaging and in the same condition as received.
• Returns will be refunded excluding shipping costs
• Please get in touch with us to discuss the cheapest shipping option.
• Damaged goods will not receive a refund in full.
• Please allow 7-14 business days for returned goods to be inspected and refunded.
• Please note, shipping cost to return is parcel is for the customer's account. Please supply us with the tracking number once goods has been shipped back to us.
• Returns must be shipped back to us withing 7 business days after receipt of your order.